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Shipping & Returns

PROCESSING TIMES

All in stock orders are shipped within 3 business days

Pre-order or out of stock items are custom made and will be shipped 2 weeks from purchase date   

US SHIPPING

We offer USPS 1st Class shipping, UPS or FedEX shipping methods. For expedited shipping, please select an alternate shipping method available in the drop down menu at checkout.

INTERNATIONAL SHIPPING

We ship internationally using USPS, UPS or Fedex. Buyer is responsible for all duties and/or customs taxes that may occur at the final destination. 

LOST OR STOLEN PACKAGES

If the tracking number shows the package has been delivered but you haven’t received it, we will help you open a case with the courier and try to locate your package. However, once the package leaves our hands we cannot be held responsible for what may happen during transit.

RETURN POLICY

Sometimes things are not a right fit. We get it and are here to help. 204 Haus Crafters will exchange or refund merchandise for all returns initiated within 14 business days from the date of purchase. Returns must be unused and in their original packaging.

Buyers are responsible for return shipping costs. International returns are responsible for any return customs duties or tax.

We do not accept returns for the following items:  Custom/ Pre-order items, items purchased with a discount over 40%, or items labeled "Final Sale".

204 Haus Crafters reserves the right to refuse a return on merchandise not in its original condition or beyond the designated return period. We only accept returns for merchandise purchased directly from 204hauscrafters.com. For 204 Haus Crafters merchandise purchased elsewhere, please contact the original retailer regarding their return policy.

We do not accept order cancellations. But please contact us if you have any issues with your order at 204hauscrafters@gmail.com

HOW TO RETURN MERCHANDISE

Contact us at 204hauscrafters@gmail.com and we’ll email you return label to be placed on the outside of your return package. We ask you use any remaining original packaging materials and secure the return label to the top of the package. Once you’re package is ready to to be shipped,  drop it off at your local USPS office.

REFUNDS

We will send you an email once your return has been received to let you know whether or not your return has been accepted. If your return is approved, then your refund will be processed within 5 business days, and a credit will applied to your credit card or original method of payment. Note that it may take time for the credit to appear on your credit card statement. Any questions regarding the status of your refund should first be addressed to your credit card company. If your return is not accepted, we will notify you via email with our explanation, and we will return the merchandise to you.

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