SECTION I – WHAT INFORMATION WE COLLECT
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
SECTION 2 – HOW WE COLLECTION YOUR INFORMATION
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below.
We collect information in the following circumstances:
When you register to or use our website. When you register with us. When you allow social media sites to provide your data to us. When you enter any event, prize draws or competitions run by us. When completing any of our surveys or leaving us a review. When completing any forms for transactional, employment or other purposes. When you buy products or gift cards/vouchers. When you've given a third party permission to share with us the information they hold about you. The Site allows you to register with us for an account through the Create Account page on the Site. When you register for an account via the Site, you will be providing us with your first name, last name and email address. Such registration information enables us to make the purchase of products quicker and easier.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system, and your activity while using the Site. See Section 6 –COOKIES below, for information on technical information we collect as a result of your use of the Site and how we use such information.
In addition, the Site permits you to subscribe to our newsletter via the Subscribe page on the Site. With your permission, we may send you emails about our store, new products and other updates. In order to sign up to receive the newsletter, you need only provide us your email address. You may opt out of receiving our newsletter or other communications from us by following the opt-out link provided in any email received or by un-checking the applicable box on the Check Out page hosted by Wix.com.
The Site permits you to reach out to 204 Haus Crafters through email. Whenever you send us an email, you will be providing us with your email address and any information you choose to provide in the text of your message. For example, you may choose to provide your full name, mailing address or other information necessary or helpful for us to address your query or concern. Your personal information will be used to respond to your communications.
We use your personal data in the flowing ways:
To enable us to personalize your shopping experience on our sites.
To allow us to handle your orders, deliver products and process your payments and refunds (including to ensure secure payment and prevent fraud).
To respond to your questions, refund requests and complaints.
To keep a record of when and why you contact us and to keep your contact details up-to-date.
For statistical, analytical or survey purposes - so we can improve our websites and the services we offer you.
To enable third parties to carry out technical, logistical or other business functions on our behalf such as advertising on social media sites you might use and visit (our ability to do this will depend on the privacy settings you have on your social media accounts).
Where you are an existing customer (or you have otherwise given us your data) and have not opted out, or where you have consented, we use your data to send you information about our business and products we think you might like and to notify you of products or special offers that may be of interest to you.
To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable competition terms & conditions). In order to help us manage our customer relationships, we use third party platforms. These platforms assist us to do lots of things, including: conduct email marketing campaigns, advertise online, undertake customer analytics, plan and put on events, fulfill orders, make deliveries, returns and refunds etc. We therefore pass on your personal data to these third parties, on the condition that they agree to handle your information in line with this notice.
Why are we allowed to handle and store your personal data? There are number of legal bases which allow us to use your personal data. The following sets out more detailed explanations of the bases we rely on to collect and process your personal data:
1. Consent: If you visit our site and are not an existing customer, or if you fill in any in-store materials, such as prize-draw entries, we might ask for your consent to process your data, so that we can send you our special offers and news.
2. Contractual obligations: Our primary use of this basis is when you purchase our products. In this situation it is necessary for us to process your personal data in order to fullfill your order and send your goods to you.
3. Legal compliance: In some circumstances, we may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected.
4. Legitimate Interest: It may be necessary to use your data to help us run our business. For example, to action any changes to your account that you request, or to personalize the services we provide - with the aim of improving your customer experience. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests.
How long do we keep your personal data for? We only keep your personal data for as long as we deem necessary for the purpose for which it was collected (subject to any legal requirements). Once it is no longer necessary, we will either delete the data, or anonymize it. The use of anonymized data helps us to optimize our customer service.
ACCESS TO YOUR INFORMATION/ACCURACY OF INFORMATION You may obtain from us, by mail or email, the your personal information contained in our records. We strive to maintain the accuracy of any personally identifiable information that may be collected from you, and will use our commercially reasonable efforts to respond promptly to update our database when you tell us the information in our database is not accurate. However, it is your responsibility to ensure that any personal information you provide to us via the Site is accurate, complete and up-to-date. If you wish to make any changes to any personal information you have provided to us, you may do so at any time by contacting us at firstname.lastname@example.org.
SECTION 3 - CONSENT
If we ask for your personal information for a secondary reason, like marketing, or for a purpose incompatible with the purpose for which it was originally collected, we will either ask you directly for your expressed consent, or provide you with an opportunity to say “no.”
You have the right to correct any information we store which might be incorrect, incomplete, or out of date. You can do this yourself by logging into your account, or by contacting our Customer Services Team who will give you step-by-step advice on how to do this. You can contact them by emailing:
How do I withdraw my consent? If we are processing your personal data on the basis of our legitimate interest, you have the right us to ask us to stop. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right at any time to stop us sending you marketing material. You can do this in the following ways: Click the 'unsubscribe' link in any email communication that we send you. We will then stop any further emails. OR email us at: email@example.com. If you have an account, log into your account and change your preferences. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
Please note that if you follow a link which clicks through to a third party site, this notice will not apply and you will need to review that third party's privacy terms and conditions.
You have the right to ask us what data we hold which concerns you. Such requests are usually free, but we will ask you to submit your query in writing and include the following: Full name (we will ask you to verify your identity) Full address, Email address, Phone number, and Specific details on what you require or are requesting. We will process your request within 30 days. In the event that we might refuse to fulfill your request (for example if it is unreasonable), we will give a full explanation as to why.
Please submit your requests to: 204 Haus Crafters, c/o Kim Masson, 70 Commercial Street #204, Brooklyn NY 11222. Or send an email to:
SECTION 4- HOW WE STORE DATA
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 – HOW WE MAY COMMUNICATE WITH YOU
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
SECTION 6 - COOKIES
SECTION 7 – TRACKING
204 Haus Crafters keeps track of the web pages our users visit within the Site, in order to determine what 204 Haus crafters products are the most popular. Please note, however, we do not engage in the collection of personal information about your online activities over time and across third party websites or online services. Accordingly, we do not currently process or comply with any web browser’s “do not track” signal or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of personally identifiable information about your online activities over time and across third party websites. Further, we have not knowingly authorized third parties to collect personally identifiable information about your online activities over time and across different websites when you use the Site.
SECTION 8 - AGE OF CONSENT
In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C. §§ 6501-06 and 16 C.F.R. §§ 312.1-312.12, we do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register with us. If you are under 13, please do not attempt to register with the Site or send any information about yourself to us, including your name, address, mobile device number, or email address. By using this Site, you represent that (i) you are not under 13 years of age, and (ii) you are at least the age of majority in your state or province of residence.